The number of calls received from domestic farmers in the call-center “Kazagromarketing” from January to August of this year increased by 5 times compared with the same period last year. This year, the “hotline” for farmers received 1,786 calls against 349 calls in January-August 2013.
A significant increase in the number of rings observed in August last year and today is kept at a high level. In January-June last year received an average of 20-30 calls per month, in July, handled 50 calls in August – 119 in September – 180 in October – 247.
The reason for the sharp increase in the number of calls in the call-center is, firstly, to increase awareness among farmers about the service-free numbers, and secondly, in the extension of state support for agribusiness, implemented by the Ministry of Agriculture and the National Holding “KazAgro”, and accordingly increase interest agribusiness entities to this information.
It should be noted that there remains a traditional structure calls by topic. Continue to have an increased interest of farmers to information on lending in the agricultural sector – it is up to 60% of all calls.
In second place on the relevance – new financial instruments of state support of agro-industrial complex: subsidizing interest rates on loans and lease obligations agribusiness entities for financial recovery and loan and leasing of agricultural machinery and technological equipment, as well as subsidizing part of the cost when investments (about 20% of calls ).
Subsidy costs in crop and livestock interested 10% of users.
6-7% of customers interested in the conditions of microcredit for beginners.
Recall advantage of this line is the ability to free numbers from all mobile and fixed phones in Kazakhstan. Call the call-center, agricultural producers can get advice on the directions of the state support of agriculture, agricultural concessional lending through subsidiaries of the Holding “KazAgro” and reference contact information for manufacturers and suppliers of material and technical resources and services for agriculture.
Calls to call center operators are accepted on weekdays from 9:00 to 18:30 Astana time (lunch break from 13.00 to 14.30), out of hours, you can leave your question on the answering machine and receive a call back during business hours consultant.
Phone call center – 8 800 080 70 80.